Dream home becomes a nightmare
PROBLEMS: Holly Large of Mulberry Close Selby pointing out problems in her new home. (BUY THIS PHOTO L6748TS) Picture: Tony Saxton
A DISTRAUGHT woman has told how her dream first-time home in Selby has turned into a living nightmare.
Holly Large bought a £120,000 two-bedroom end-terrace house from Persimmon Homes in March and moved into the property on Mulberry Close on June 29.
But she says the whole experience has given her countless sleepless nights, bouts of anxiety and left her in tears on numerous occasions.
Her catalogue of problems include cracks above door frames, chewing gum under work surfaces, cupboards too small for standard size plates which are now having to be stored on a bookcase in the lounge, light and plug sockets hanging out, and TV aerial outlets not being where she says the firm said they would be.
“In my view it is shocking,” said Holly. “I cannot tell you how many sleepless nights I have had since it all started.
“The amount of days I had to take off work to sort things out. I have had days off work sick because of the worries of it all.
She continued: “I paid £30 so a TV aerial could be moved, but they didn’t do that.
“They have not even screwed in a plug socket. My two-year-old niece was exploring the house and it suddenly came out. It looked like it was in the wall, but it wasn’t.
“Spotlights were hanging down in the bathroom.
“A cubby hole under the stairs isn’t finished, plaster is coming away.
“They changed the kitchen cupboards, so now my plates and bowls are on a bookcase in the living room.”
Holly’s boyfriend Ben Shingler, 23, said: “In my opinion it is shoddy workmanship and bad customer service.
“It’s a new home, but there are lots of things wrong with it.”
He also said that when Holly received the plans and specifications for the house, she went out and bought things for her new home.
But Ben claims measurements changed without Holly being told and left her with items, such as a fridge freezer, that didn’t fit.
Holly added: “It is ridiculous. They need to compensate me for all the stuff I have had to go through. I should not have to go through this hassle.
“I have not been able to relax in my house. I thought I was moving into my dream first home.”
Andrew Bowes, managing director at Persimmon Homes Yorkshire, said: “We acknowledge the concerns raised by Ms Large and are currently working with her to address the issues she has raised to find a suitable solution.
“As a company we strive to achieve a high level of customer service and endeavour to address our customers’ concerns as swiftly as possible.”
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Weather for Goole
Saturday 25 May 2013
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