College again gets top marks after audit
SELBY College has been awarded top marks for providing Customer Service Excellence following an intensive audit that occurred on the Abbot’s Road campus over two weeks last month.
The independent Inspector’s report was full of praise for the staff, the range of services and the extensive facilities at the top-performing local college, giving a full set of top marks, which was awarded ‘full compliance’ in all areas and ‘compliance plus’ in a further four areas.
The report stated: “The organisation was clearly focussed on providing the best educational support for its students. Staff came across as being firmly committed to the success of the college through the effective provision of education and support for the many people that they come into contact with.”
The Government backed Customer Service Excellence Standard tests an organisation’s service delivery, timeliness, provision of information, professionalism and staff attitude with particular emphasis on how it develops ways to record a customer’s insight and measure service satisfaction.
Allan Stewart, OBE, Principal said: “We are delighted that Selby College has not only maintained this nationally recognised standard, which we first achieved in 2008, but in four key areas:- Corporate Commitment, Advice and Guidance, College Premises and Customer Insight, we have exceeded the inspector’s expectations by achieving compliance plus grades.”
Allan added: “Whilst we are extremely pleased with this result, we won’t be resting on our laurels, with staff already examining ways we can push the bar even further, to ensure customers continue to be satisfied with all of the services we provide to the local community. These include full time A-Level courses, Apprenticeships, our brand new Powerskills range of Engineering courses in support of the Power Industry or one of our expanding range of degree level courses.”
* What do you think about Selby College’s achievements? Email firstname.lastname@example.org
Search for a job
Search for a car
Search for a house
Weather for Goole
Thursday 05 December 2013
Temperature: 0 C to 9 C
Wind Speed: 38 mph
Wind direction: West
Temperature: 2 C to 4 C
Wind Speed: 17 mph
Wind direction: West